Customer feedback software built for real customer conversations.
Hear what customers think through QR codes in person or an email after an appointment. QuickFeedback collects private feedback, helps you understand service issues and makes it easy for every customer to leave a public review.
Full access free for 30 days. No credit card required.
Two ways to collect feedback
QR Feedback
QR Feedback: Place a code on your counter, table, receipt or packaging. Customers scan it and share their experience without installing an app or creating an account.
Explore QR FeedbackAutomated Feedback
Automated Feedback: Connect Calendly and send feedback requests by email after appointments. Customers follow a link into the same feedback flow.
Explore Automated FeedbackUnderstand the experience while it is fresh
A quick invitation can tell you more than silence. Customers share a few words about their visit, and their feedback reaches your private dashboard. Owner Alerts let you know when new feedback arrives. AI Insights & Reports help you spot recurring themes.
Explore feedback featuresGive customers a way to ask for help
With Make It Right, an unhappy customer can choose to share contact details and ask your business to follow up. You can address the concern directly. Sharing contact details is optional, and the public-review option stays available.
Explore Make It RightTheir words, with a little help from AI
Write with AI starts with words the customer supplies. It suggests clearer wording that the customer can read, edit and approve before submitting. AI Auto-Reply can acknowledge feedback sent through QuickFeedback; it does not automatically post a reply to a Google review.
Explore Write with AI and AI Auto-ReplyThe same public-review option for everyone
Positive and negative feedback lead to the same public-review option, with the same visibility. The customer chooses whether to post. QuickFeedback does not automatically publish reviews or make customers join a mailing list to access this option.
How public reviews workKeep a good customer relationship going
Growing Your List can invite customers who leave positive feedback to opt in to your email list. Consent is recorded and leads can be exported to CSV. Joining is optional and separate from public reviews.
Explore Growing Your ListBuilt for everyday service moments
Restaurants and cafés
Restaurants and cafés: ask while the visit is still fresh, using a table or counter QR code.
Feedback for restaurantsRetail and walk-in services
Retail and walk-in services: place a QR code near checkout or on packaging.
Feedback for service businessesAppointment businesses
Appointment businesses: ask after a consultation, coaching session or other Calendly appointment.
Feedback for consultantsFeedback for personal trainers
A short feedback flow or a longer survey?
A quick QR or appointment-email invitation suits an immediate service experience. A longer survey can explore more detailed questions. Choose the method that fits the information you need and the effort you ask of the customer.
A real small-business example
Sónia’s Almond Tart in Lisbon uses QR codes on cake boxes to hear from customers. Read the case study to see how private feedback helped the business identify and fix a packaging issue.
Start with the Free plan
Free includes one QR code, 10 QR Feedback submissions and 10 Automated Feedback requests per month. Paid plans start at $9/month, or $6/month billed yearly. Full access is free for 30 days, with no credit card required. Every paid plan includes a free custom QR sign. See Pricing for the complete limits and included features.
Frequently asked questions
What is customer feedback software?
It gives customers a simple way to share their experience and gives your business a place to review what they say. QuickFeedback collects private feedback through QR codes and appointment emails, with an optional path to a public review.
Should I use QR Feedback or Automated Feedback?
Use QR Feedback where customers visit in person. Use Automated Feedback for requests sent by email after Calendly appointments. You can use both.
Do customers need an app or an account?
No. They scan a QR code or open an email link in their browser.
Is feedback anonymous?
By default, customers do not need to identify themselves. They can choose to share contact details when they want a response. Joining an email list is a separate, optional choice.
Can every customer leave a public review?
Yes. Everyone receives the same public-review option at the same prominence, regardless of their feedback. Customers decide whether to publish a review.
Does AI write or publish reviews automatically?
No. Write with AI works from words supplied by the customer. The customer reviews and approves the suggested wording, and decides whether to post publicly.
Does joining the email list replace the review option?
No. Growing Your List is optional. The public-review option remains separate and available without joining.
How much does QuickFeedback cost?
Free includes one QR code, 10 QR submissions and 10 Automated Feedback requests per month. Paid plans start at $9/month, or $6/month billed yearly. See Pricing for all plan details. See plans and pricing
Start hearing from your customers.
Set up your account, choose how to collect feedback and give customers a simple way to be heard.
Full access free for 30 days. No credit card required.