Frequently Asked Questions
Public review platforms such as Google Reviews, Yelp, BBB, and others are useful, but they only show part of the picture.
Most customers do not leave public reviews unless they are extremely happy or extremely upset. That means you miss the silent majority who had something to say, but never spoke up.
Public reviews also feel permanent, personal, and high pressure. Many customers hesitate to post them, especially when their experience was just okay or when they do not want to harm someone’s reputation.
When feedback starts privately, people feel safer sharing their thoughts. As a result, you hear from more customers, more often, and with greater honesty.
🧠 What QuickFeedback Offers That Review Sites Don’t:
Private, honest feedback even from customers who’d never post online
AI-powered auto replies instant thank-you or apology, no manual follow-up
AI-Powered Response Guidance: Our AI analyzes feedback tone (positive, neutral, or negative) to help your team understand sentiment and respond appropriately.
All customers receive acknowledgment. Businesses may choose to display links to their public review pages within the experience, accessible to everyone.
QuickFeedback does not filter or restrict public review access. Every customer can choose to leave a public review if they wish.
Clean dashboard with trends, recurring issues, and sentiment breakdowns
One QR, many uses switch between destinations like Google, Yelp, Facebook, or even internal surveys without needing to reprint your signage
Why Not Just Use Public Review Platforms?
We never block or hide public review options
All customers, happy or not, can leave a public review if they wish.
We provide an additional private feedback channel to help businesses understand customer experience more fully.
Have questions? Contact us