Privacy Policy

Effective Date: 8/1/2025
Owned and Operated By: MaxIT LLC

1. Introduction

QuickFeedback.ai ("we," "our," "us") is a feedback platform developed by MaxIT LLC, a U.S.-based company. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services, including compliance with U.S. (including CCPA) and EU (including GDPR) data privacy laws.

By using QuickFeedback.ai, you agree to the practices outlined here.

2. Who This Applies To

This policy applies to:

Business owners who create accounts on QuickFeedback.ai
Visitors who use our feedback forms via QR codes
Anyone interacting with our website, platform, or communications

Note: Our services are intended for users 18 years or older. If you're under 18, please do not use our services.

3. What We Collect

From Business Owners:

Name, email, business name, and location
Login credentials
Billing and subscription information
Communication preferences

From Feedback Respondents:

Rating or response (e.g. 1–5, Yes/No, free text)
Optional comments (may be anonymous or include contact info if shared voluntarily)
Time, date, device/browser type
Location (approximate IP-based, if enabled)

From All Visitors:

Device info, browser type, cookies, usage patterns
Referral URLs, page views, click behavior

4. How We Use This Data

We use collected data to:

Operate and improve our services
Detect sentiment and trigger AI-powered follow-ups
Notify businesses of critical feedback
Monitor platform usage and prevent abuse
Send periodic updates (opt-in only)

We do not sell or rent your data.

5. Legal Basis for Processing (for EU users)

We process your data based on:

Contractual necessity (e.g. account creation)
Legitimate interests (platform improvement, fraud prevention)
Consent (for marketing or optional disclosures)
Legal obligation (when required by law)

6. Cookies, Analytics & Tracking

We use cookies and similar technologies to improve user experience, monitor site performance, and understand how visitors interact with our website and services.

Types of Cookies We Use:

Essential Cookies: Needed to operate the site (e.g. session/login).
Performance & Analytics Cookies: Help us understand how users interact with our platform.
Functional Cookies: Remember user preferences.
Marketing Cookies: Track user behavior for retargeting or ad performance.

You can manage or disable cookies through your browser settings. Most browsers allow you to block or delete cookies by adjusting settings. Disabling certain cookies may impact site functionality.

Google Analytics & Similar Tools

We use Google Analytics to collect anonymized or pseudonymized information about how users interact with our website. This includes:

Pages visited and time spent
Referring websites
Browser type, device type, OS
General location (city/country) based on IP
Events such as clicks, scrolls, conversions

Google Analytics may also set its own cookies to help us measure engagement. This data helps us improve the usability and performance of our site.

Google may store this data on servers in the United States. To learn more, see Google’s Privacy Policy.

If you prefer not to be tracked by Google Analytics, you may install the Google Analytics Opt-Out Browser Add-On.

AI & Data Usage

Our AI models may analyze user feedback (e.g., tone, sentiment) to deliver automated responses or generate insight reports for business users. This processing is fully automated, and no personally identifiable feedback is shared unless the customer explicitly provides it.

Do Not Track (DNT) & Global Privacy Control (GPC)

We respect “Do Not Track” signals and will honor them where feasible. Our systems also support Global Privacy Control (GPC) signals where applicable.

7. Third-Party Tools We Use

We may share limited data with:

Hosting providers (e.g. Vercel, AWS)
Analytics (e.g. Google Analytics, Hotjar)
Email services (e.g. MailerLite, Postmark)
Payment processors (e.g. Stripe)

All third parties are contractually required to comply with data protection regulations.

8. Data Retention

Feedback and user data are retained for as long as your account is active or as needed for legitimate business purposes.
You may request deletion at any time via email (see below).

9. Your Rights

For EU Residents (GDPR):

You may request to:

Access, update, correct or delete your data
Object to or restrict processing
Port your data elsewhere
Withdraw consent (where applicable)

For California Residents (CCPA):

You have the right to:

Know what personal data we collect and why
Request access or deletion of your data
Opt out of any "sale" of your data (we do not sell data)

To exercise your rights, email us at [email protected].

10. International Data Transfers

Your data may be stored or processed in the U.S. We take appropriate safeguards (e.g. standard contractual clauses) to protect personal data transferred from the EU or other regions with differing laws.

11. Security Measures

We use encryption, access control, and regular audits to protect your data. No method is 100% secure, but we take all reasonable measures.

12. Children’s Privacy

We do not knowingly collect information from anyone under 18. If you believe a minor has used our services, please contact us.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll notify users via email or a notice on our website. Please check back periodically.

14. Contact Us

For any privacy-related questions or requests, email:

[email protected]

15. Data Deletion Instructions

If you signed up for QuickFeedback using Facebook Login and would like your personal data deleted, please contact us at:

[email protected]

Include the email address associated with your account.
We will process data deletion requests within 30 days, in accordance with applicable privacy laws.