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Terms of Service

Effective Date: December 21, 2025
Operated By: MaxIT LLC


1. Acceptance of Terms 
 

By using QuickFeedback.ai (“Service”, “we”, “our”), you (“you”, “User”, “Client”) agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and any additional terms presented to you when using our services. If you do not agree with these terms, do not use the service.


2. Eligibility 
 

You must be at least 18 years old to use QuickFeedback.ai. By using this Service, you confirm that you are at least 18 and have the legal authority to accept these terms.


3. Description of the Service 
 

QuickFeedback.ai provides digital tools for businesses to collect customer feedback using QR codes and AI-driven analysis. Key features include: 
 

  • QR code generation for collecting responses

  • AI-driven follow-ups (e.g., thank-you, apology messages)

  • Feedback dashboards and basic analytics

  • Optional routing to public review links (at user discretion)


We reserve the right to modify or discontinue any part of the Service at any time with or without notice.


4. Account Registration 
 

To access business tools, you must register for an account. You agree to provide accurate, current, and complete information, and keep it updated. 
 

You are responsible for maintaining the confidentiality of your login credentials and are fully responsible for all activities that occur under your account.


5. User Conduct 
 

You agree not to use QuickFeedback.ai to: 
 

  • Violate any laws or regulations

  • Transmit harmful, offensive, or misleading content

  • Interfere with the integrity of the system

  • Attempt to bypass or manipulate feedback routing

  • Use automated bots or scripts to overload the system


We reserve the right to suspend or terminate accounts that violate these guidelines.


6. Feedback Collection & AI Usage 
 

By using our feedback tools, you acknowledge that: 
 

  • Responses may be anonymous unless the respondent voluntarily identifies themselves.

  • Our AI analyzes tone and keywords to trigger smart replies.

  • The business owner is responsible for configuring review prompts or public links in a compliant manner (e.g., Google review terms).


7. Subscription Plans and Payments 
 

We offer free trials and paid subscription plans. By subscribing to a paid plan, you agree to recurring billing unless canceled. 
 

  • Payments are processed securely through Stripe.

  • No refunds are issued after the billing cycle begins unless required by law.

  • Plan features and limits (e.g., number of QuickQRs, responses/month) are described on our Pricing page.


8. Intellectual Property 
 

All materials, code, branding, and design used in QuickFeedback.ai are the intellectual property of MaxIT LLC or its licensors. You may not reproduce, modify, or distribute our platform or brand elements without written permission. 
 

9. Data Privacy & Security 
 

We handle personal and feedback data as outlined in our Privacy Policy. By using our Service, you consent to data collection and processing as described. 
 

We follow industry best practices to secure data but cannot guarantee 100% protection. You are responsible for safeguarding access to your account.


10. Termination 
 

We may suspend or terminate your access at our discretion, especially in the case of: 
 

  • Violation of these Terms

  • Abusive or fraudulent behavior

  • Repeated non-payment


You may cancel your subscription at any time from your dashboard. 

11. AI-Generated Content and Insights 

Certain features of QuickFeedback use automated and artificial intelligence technologies to analyze customer feedback and generate summaries, insights, or suggestions. Such AI-generated content is provided for informational purposes only and does not constitute professional, legal, financial, or business advice.
While QuickFeedback aims to provide useful and accurate insights, AI-generated outputs may contain errors, omissions, or inaccuracies. Users remain solely responsible for evaluating feedback, interpreting insights, and making decisions based on their own judgment. 

12. Cancellation & Refunds (Trial-Based SaaS) 
 

QuickFeedback offers a 7-day free trial. You may cancel at any time during the trial and you will not be charged.

Once the trial ends and a subscription payment is processed, the subscription is non-refundable. You may cancel at any time to prevent future charges. 
 

13. Third-Party Services


We integrate with third-party providers (e.g., Google Analytics, Stripe, email platforms). We are not responsible for their practices. Use of such services is governed by their own policies and terms.


14. Disclaimer of Warranties 
 

The Service is provided “as is” without warranties of any kind. We do not guarantee: 
 

  • 100% uptime

  • Specific business outcomes or review results

  • That all feedback will be received or interpreted accurately


15. Limitation of Liability 
 

To the fullest extent permitted by law, MaxIT LLC and QuickFeedback.ai shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Service.


16. Governing Law 
 

These Terms are governed by the laws of the State of Connecticut, USA, without regard to conflict of law principles. Any disputes shall be handled in the appropriate courts of Travis County, Texas.


17. Updates to Terms 
 

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance. We recommend checking this page regularly.


18. Contact 
 

For questions about these Terms, contact:
[email protected]

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