Review management software for small businesses.
Make it easy for customers to tell you how it went, and to leave a public review if they choose. QuickFeedback collects private feedback through QR codes and appointment emails, helps you understand service issues, and gives every customer the same public-review option.
Full access free for 30 days. No credit card required.
Listening belongs in your review process.
Review management software helps businesses organize the work around customer reviews. Some tools monitor reviews already published on platforms such as Google and help teams manage responses. That addresses the public conversation. Collecting feedback after a visit or appointment addresses the service experience behind it.
QuickFeedback provides that feedback collection step. A customer scans your QR code or opens an appointment email, shares how the experience went, and can choose to leave a public review. You receive the private feedback in your dashboard, including concerns that deserve a response. The customer controls what they submit and whether they publish anything publicly.
Feedback collection and review monitoring do different jobs.
Choose the workflow you need. QuickFeedback supports customer feedback collection and public-review access; it is not an aggregator of reviews posted across other websites.
| The job | Monitoring public reviews | QuickFeedback |
|---|---|---|
| When it starts | A review has been published on a review platform. | A customer has just had a service experience. |
| What you work with | Public ratings and review text. | Private feedback submitted through a QR code or appointment email. |
| What happens next | The business checks the review and manages its public response. | The business learns from feedback; the customer can independently choose a public review. |
A simple feedback-to-review workflow.
Every customer follows the same core process. The public-review option is equally visible whether the feedback is positive or negative.
Invite feedback at the right moment
Display QR Feedback where customers finish their visit, or connect Calendly for Automated Feedback emails after appointments. Both invitations lead to the same feedback experience.
Let customers describe their experience
Customers share their feedback in the browser without installing an app or creating a QuickFeedback account. They can add a comment in their own words. On paid plans, Write with AI can help them express those words more clearly.
Receive the private feedback
The response reaches your dashboard. Owner Alerts let you know when feedback arrives, and AI Auto-Reply acknowledges the feedback within QuickFeedback. Use the message to understand what worked and what needs attention.
Leave the public review to the customer
Every customer receives the same option to visit your configured public-review destination. They can copy their own message and decide whether to post it. QuickFeedback does not publish a review on their behalf or hide that option after negative feedback.
QR codes in person. Emails after appointments.
Use the collection path that fits how you serve customers. You can use both in the same business.
QR Feedback
For restaurants, cafés, shops and walk-in services, place a QR code on a counter, table, receipt or package. The customer scans it to share feedback while the experience is fresh. Ready-to-print templates help you get started; every paid plan also includes a free custom QR sign.
Explore QR FeedbackAutomated Feedback
For appointment businesses, connect Calendly to send a feedback request by email after an appointment. Customers open the link to share their experience. This is the same feedback flow as a QR scan, without relying on a physical sign or a staff reminder for each request.
Explore Automated FeedbackTools that support the conversation.
Each feature has a specific role. The customer stays in control of their words and their public-review decision.
Write with AI
A customer supplies a few words about their own experience. AI suggests clearer wording that they can read, edit and approve before submitting. Available on paid plans, for positive and negative feedback.
AI Auto-Reply
Acknowledges private feedback submitted through QuickFeedback. It does not automatically publish a response to a Google review. Public-review responses remain a separate task.
Review Link Rotation
Use up to three configured public-review links and rotate the destination customers receive. Your customers still choose whether to open the platform and post a review.
Owner Alerts
Receive an email when new feedback arrives, so you can read the customer’s message and decide what to do next.
AI Insights & Reports
Use your dashboard and feedback summaries to look for recurring themes. Repeated comments about waiting time, communication or packaging can point to a service change worth investigating.
Make It Right
On paid plans, an unhappy customer can choose to share contact details and ask you to follow up. The request helps you respond directly; sharing contact details is optional and does not replace the public-review option.
Turn a customer’s message into a practical improvement.
A café customer might mention a long wait or an unclear collection process. You can read that feedback, check what happened, and adjust how orders are handed over. If the customer asks for follow-up through Make It Right, you can respond directly. They retain the same public-review option throughout.
For a real example, Sónia’s Almond Tart in Lisbon uses QR codes on cake boxes to hear from customers. Its case study describes how private feedback helped identify and address a packaging issue. Feedback is useful when it leads to an action, as well as when a customer chooses to review your business publicly.
Need help replying to an existing Google review?
Use Google Review Reply Generator, our separate free tool, to draft a response to a public Google review. Review and edit the wording before posting it yourself. This tool serves a different purpose from AI Auto-Reply, which acknowledges private feedback inside QuickFeedback.
Give each part of the process a clear role.
Customer feedback collection helps you hear about a recent visit or appointment. Public-review management concerns the conversation visible on review platforms. Reputation management also includes the service decisions and follow-up that shape how customers see your business.
Start free. Choose a plan as your needs grow.
The Free plan includes one QR code, 10 QR Feedback submissions and 10 Automated Feedback requests per month. Full access is free for 30 days, with no credit card required. After that, stay on Free or choose a paid plan.
Paid plans start at $9/month, or $6/month billed yearly. Write with AI, Make It Right, Growing Your List and a free custom QR sign are included with paid plans. See Pricing for current plan names, limits and all included features.
Review management questions, answered.
What is review management software?
It helps a business organize its work around customer reviews. Some products monitor reviews already published online and help manage responses. QuickFeedback collects private customer feedback after a visit or appointment and makes the public-review option easy to access for every customer.
Does QuickFeedback monitor existing Google reviews?
QuickFeedback is a feedback collection workflow, not a dashboard that aggregates existing public reviews from other websites. It collects the feedback customers submit through your QR code or appointment email and provides an optional path to your public-review destination.
Can every customer leave a public review?
Yes. Positive and negative feedback lead to the same public-review option with the same prominence. Customers decide whether to publish. They do not need to share contact details or join an email list to access that option.
Does AI write or publish reviews automatically?
No. Write with AI starts with the customer’s own words and suggests wording they can edit and approve. The customer decides whether to submit the feedback and whether to post a public review. QuickFeedback does not publish reviews for customers.
Does AI Auto-Reply respond to Google reviews?
AI Auto-Reply acknowledges private feedback submitted through QuickFeedback. It does not automatically post replies to public Google reviews. The separate Google Review Reply Generator can help you draft a public reply that you review and post yourself.
Can I collect feedback after Calendly appointments?
Yes. Automated Feedback sends a request by email after an appointment. The link opens the same feedback experience as QR Feedback, including the same optional public-review path.
Do customers need an app or a QuickFeedback account?
No. Customers scan the QR code or open the appointment-email link in their browser. Private feedback is anonymous by default. They can optionally share contact details if they want follow-up; posting on a public platform follows that platform’s own account requirements.
How much does QuickFeedback cost?
Free includes one QR code, 10 QR Feedback submissions and 10 Automated Feedback requests per month. Paid plans start at $9/month, or $6/month billed yearly. Full access is free for 30 days without a credit card. A custom QR sign and Write with AI are included with paid plans. See plans and pricing
Make room for more customer conversations.
Start with one QR code or connect Calendly. Hear what customers think, act on what you learn, and make public reviews their choice.
Full access free for 30 days. No credit card required.