Reputation Management

Most dental review request texts get ignored because they’re sent too late, too long, or ask for too much. This guide breaks down exactly when review texts work, why they fail, and how to fix them with a simple, high-converting message. It also shows a better alternative—capturing feedback in the moment using QR codes, so you can increase reviews while preventing negative ones before they happen.

Most happy dental patients never leave a review, not because they didn’t have a great experience, but because the moment passed. Learn how to capture that moment at checkout and turn more satisfied patients into 5-star reviews.

Happy customers don’t leave Google reviews, not because they’re unhappy, but because of hidden friction. From forgetting the moment to struggling with what to write, small barriers stop feedback from happening. This blog breaks down the four key frictions and shows how a simple, well-timed system can turn satisfied customers into consistent 5-star reviews.

Google updated its Business Profile review policy twice in April 2026. Review gating is now actively enforced, with a penalty ladder that can pause new reviews, pull down your real ones, and stamp a public warning on your profile. The FTC's 2024 fake reviews rule sits above all of that, with civil penalties up to $51,744 per violation. Here's what changed, what it can actually cost your business, and the three honest moves that work better than gating ever did.

Every day, businesses lose customers to reviews left by people who were never there. This post walks business owners through exactly how to identify a fake Google review, the step-by-step process to report it to Google, and what to do when Google refuses to remove it. It also covers why no third-party service can ever remove a review for you, and why building a strong volume of genuine reviews is the most powerful long-term defence against fake ones.

Learn how to respond to Google reviews with real examples for positive, negative, and mixed feedback. Build trust, improve reputation, and turn reviews into growth.

Google’s review policies prohibit incentivizing, pressuring, or selectively filtering customers based on sentiment before inviting them to leave reviews. This practice, commonly called review gating, creates compliance risks and can damage long-term trust.

Bad reviews don’t come out of nowhere. They build quietly. Learn why customers stay silent, why reviews are delayed reactions, and how capturing feedback early can prevent negative reviews and improve customer experience.