Question 1

What is QuickFeedback and how does it help businesses collect customer feedback?

Accepted Answer

QuickFeedback is a QR-code based customer feedback platform designed for businesses that serve customers in person, such as restaurants, cafés, retail stores, salons, clinics, and other service providers. Customers scan a QR code and can quickly share positive or negative feedback about their experience. QuickFeedback also includes AI-powered tools that help analyze customer comments, detect sentiment, and identify common issues so business owners can better understand what customers are experiencing.

Question 2

How does QuickFeedback work for customers and business owners?

Accepted Answer

Customers scan a QR code placed on a table, receipt, counter, or sign and can share feedback in seconds. They can indicate whether their experience was positive or negative and optionally leave a comment. Business owners receive feedback instantly and can view trends, identify service issues, and monitor customer sentiment through the QuickFeedback dashboard.

Question 3

Can businesses use QuickFeedback to collect both private feedback and public reviews?

Accepted Answer

Yes. QuickFeedback allows business owners to configure how they want to collect feedback. Some businesses choose to collect only private feedback to focus on internal improvements. Others allow customers to also leave a public review on platforms such as Google, Yelp, or Facebook. This flexible approach helps businesses learn from customer feedback while also encouraging satisfied customers to share their experiences publicly.

Question 4

Can businesses change where public reviews are sent without replacing their QR codes?

Accepted Answer

Yes. One advantage of QuickFeedback is that businesses can change the public review destination at any time without printing new QR codes. For example, a business might direct customers to Google reviews for a period of time and later switch the review link to Yelp, Facebook, or another platform. The same QR code continues to work, making it easy to adjust review strategies without replacing printed materials.

Question 5

Does QuickFeedback filter or block negative reviews?

Accepted Answer

No. QuickFeedback does not block or manipulate reviews. The platform focuses on collecting honest customer feedback and helping businesses improve their service. Public review platforms generally discourage practices such as review gating, so QuickFeedback is designed to encourage genuine feedback while allowing businesses to understand and address concerns before they become larger issues.

Question 6

How is QuickFeedback different from QR codes that send customers directly to leave a Google review?

Accepted Answer

Many businesses place QR codes that send customers directly to a Google review page. While this can generate reviews, it does not capture valuable private feedback from customers who may not want to post publicly. QuickFeedback allows businesses to first understand the customer experience through quick feedback while still giving customers the option to leave a public review if they choose. This helps businesses gain more insights while naturally encouraging positive reviews over time.

Turn more happy customers into 5-star Google reviews.

More than a “Rate Us on Google” QR code.

Experience QuickFeedback Like Your Customers Do

Most unhappy customers never complain. They just don’t come back.

Why Businesses Love It

Instant Setup

Easy for Customers

Smart Follow-Ups

Public Review Access

Private by Default

Why Businesses Choose QuickFeedback

AI Helps You Monitor the Client Experience

💬 AI-powered reply suggestions

✨ AI Insights

✓ Less manual follow-up

Start collecting real customer feedback. Grow Google reviews.