Reputation management

Most dental review request texts get ignored because they’re sent too late, too long, or ask for too much. This guide breaks down exactly when review texts work, why they fail, and how to fix them with a simple, high-converting message. It also shows a better alternative—capturing feedback in the moment using QR codes, so you can increase reviews while preventing negative ones before they happen.

Most happy dental patients never leave a review, not because they didn’t have a great experience, but because the moment passed. Learn how to capture that moment at checkout and turn more satisfied patients into 5-star reviews.

Happy customers don’t leave Google reviews, not because they’re unhappy, but because of hidden friction. From forgetting the moment to struggling with what to write, small barriers stop feedback from happening. This blog breaks down the four key frictions and shows how a simple, well-timed system can turn satisfied customers into consistent 5-star reviews.

Google renforce ses règles contre le filtrage des avis. Découvrez ce qui a changé en 2026 et les risques pour votre entreprise.

Every day, businesses lose customers to reviews left by people who were never there. This post walks business owners through exactly how to identify a fake Google review, the step-by-step process to report it to Google, and what to do when Google refuses to remove it. It also covers why no third-party service can ever remove a review for you, and why building a strong volume of genuine reviews is the most powerful long-term defence against fake ones.

Apprenez comment répondre aux avis Google avec des exemples concrets pour chaque situation — positif, négatif ou mitigé — et améliorez votre réputation en ligne.

Réduire les avis négatifs Google ne consiste pas à les manipuler, mais à améliorer l’expérience client en amont. Voici une approche éthique et durable.

Bad reviews don’t come out of nowhere. They build quietly. Learn why customers stay silent, why reviews are delayed reactions, and how capturing feedback early can prevent negative reviews and improve customer experience.